When it comes to protecting your home, your roof plays a vital role. Hiring the right contractor isn’t just about finding someone who can do the job; it’s about making sure the job is done well, safely, and with long-lasting results. That’s why asking the right questions before the first shingle is removed or replaced is essential. Your local roofing contractor should be able to answer each of these thoroughly and confidently. Here are eight must-ask questions before you sign a contract.

1. Ask About Training

What kind of training has the contractor and their crew undergone? While some roofing companies may be newer to the business, strong training programs can help ensure high-quality workmanship. Ask about any in-house training processes, mentorship from experienced team members, or industry workshops the crew has attended.

A local roofing contractor who prioritizes training shows a commitment to building a knowledgeable and capable team. Even without decades of experience, a well-trained crew can deliver excellent results by following best practices and staying up to date with modern roofing methods. Proper training ensures that installers are equipped to handle various roof types, identify potential issues, and complete work safely and efficiently.

2. Ask About Licensing

Is your contractor licensed to work in your area? Roofing licenses vary by state and municipality, but having one is a basic requirement that demonstrates professionalism and legal compliance. A licensed contractor has met the minimum requirements for knowledge and ability. Their license can usually be verified online or through a local building department.

Avoid working with someone who can't provide proof of a valid license, as it may indicate a lack of qualifications or adherence to industry standards. A properly licensed contractor is more likely to follow local codes and deliver high-quality results. This also makes it easier to hold them accountable if problems arise.

3. Ask About Insurance

Does the contractor have proper insurance coverage? Without insurance, you could be held financially responsible for accidents or damage that happen on your property. Ask to see current insurance certificates and make sure they’re up to date. Any reputable local roofing contractor will provide them without hesitation, giving you confidence that you're protected from unforeseen liabilities. Insurance coverage is a non-negotiable part of hiring a responsible professional. Additionally, insured contractors demonstrate that they take their business seriously and care about client protection.

In the event of a mishap, having an insured contractor could be the difference between a minor inconvenience and a major financial burden. You should also check whether their insurance covers subcontractors, as many roofers outsource labor. Always clarify these details before the first nail is hammered.

4. Ask for References

Can they provide references from past clients? Good contractors should have no problem sharing the names and numbers of satisfied customers. You can also look up reviews online, but talking to references directly gives you a better sense of what to expect. Ask if the project was completed on time, if the crew was professional, and whether the homeowner is still satisfied with the work months or even years later. Firsthand feedback is invaluable when it comes to selecting a contractor. Reputable contractors will usually have a portfolio or testimonials ready to share. Hearing positive experiences from other homeowners in your community adds a layer of reassurance.

When speaking to references, don’t just focus on the outcome; ask about communication, problem-solving, and overall customer service. A local roofing contractor who treats their clients respectfully and promptly handles concerns is more likely to deliver a positive experience. Good communication is just as important as craftsmanship.

5. Ask for an Estimate

What does the written estimate include? A detailed estimate should break down the costs for materials, labor, permits, cleanup, and any additional fees. This isn't the time for vague promises or verbal ballpark figures. Make sure your local roofing contractor gives you a document you can review, compare, and ask questions about. Watch out for contractors who pressure you to sign quickly or who refuse to put things in writing. Transparent, itemized estimates help prevent misunderstandings and hidden costs. Comparing quotes from multiple contractors can also give you insight into market rates and value.

It also helps to ask whether the estimate includes potential contingencies. Roofers often discover additional damage once the old roofing is removed. Being prepared for these extras can help you stay on budget and avoid delays in the middle of the project.

6. Ask About Warranties

What kind of warranties do they offer? Your local roofing contractor should be able to explain these clearly and provide warranty documentation upfront. A strong warranty policy reflects confidence in the work being performed and the materials being used. Knowing your roof is protected can provide peace of mind for years to come. If a problem occurs post-installation, you won’t be left without support.

It’s also worth asking who handles warranty claims. Some contractors will assist you directly, while others may direct you somewhere else. Understanding this process ahead of time will save frustration later. Ask whether the warranty covers labor, materials, or both, and how long each aspect is covered. These details can make a big difference if issues arise down the road.

7. Ask About the Timeline

What’s the expected project timeline? Ask when the job will start, how long it will take, and what hours the crew will be working. Also, clarify how unexpected delays (like weather) will be handled. A reliable local roofing contractor will include this in your contract and communicate proactively throughout the project. A clear timeline helps you plan ahead and reduces the chances of unnecessary disruptions to your daily routine.

Establishing a clear schedule from the beginning helps manage expectations and minimize disruptions. It also gives you a reference point if the project takes longer than expected. Timelines also affect how you plan your time at home during construction. Knowing the daily work hours and estimated duration can help you coordinate family routines, pet care, or work-from-home arrangements more smoothly.

8. Ask About Inspections

Will they inspect your current roof before providing a quote? A thorough inspection is key to understanding what work is actually needed. According to Nationwide, roofs that are 20 to 25 years old, especially asphalt shingles, should be checked more often to identify potential problems before they escalate. 

Your local roofing contractor should offer to perform a detailed inspection and walk you through their findings before recommending next steps. An honest evaluation can help avoid unnecessary repairs or identify hidden problems before they worsen. Always ensure the inspection is conducted before any work is proposed. If they skip this step, it could signal a lack of diligence or experience.

Asking these questions before any work begins will help ensure that your roofing project is completed efficiently, safely, and to your satisfaction. Taking the time to vet your contractor not only protects your home but also gives you peace of mind. Don’t rush the decision; your roof is too important to leave to chance, so make sure you hire a local roofing contractor who checks all the right boxes.

Ready to get started with a contractor you can count on? Your Neighborhood Roofer is proud to serve your community with experienced, fully licensed, and insured roofing services. Contact us today for a free inspection and to ask us anything on this list!